Fixing Wallet Amount Display And Order Cancellation Issues In Store App

In today's digital age, mobile applications have become indispensable tools for various tasks, including online shopping and food ordering. A seamless user experience is paramount for the success of any application. This article delves into two critical issues encountered in a store application related to the wallet amount display and the order cancellation process. These issues, if not addressed promptly, can significantly impact user satisfaction and the overall usability of the app. Let's explore the intricacies of these problems and discuss potential solutions to ensure a smooth and efficient user experience.

The Wallet Amount Displays More Than Two Decimal Places

One common issue encountered in store applications is the display of wallet amounts with more than two decimal places. This seemingly minor glitch can lead to a perception of unprofessionalism and distrust among users. In financial transactions, precision is key, and displaying amounts with excessive decimal places can create confusion and anxiety. Users expect monetary values to be presented in a clear and concise manner, typically rounded to two decimal places to represent cents or their equivalent. When the wallet amount displays values with more than two decimal places, it not only looks cluttered but also raises questions about the accuracy of the application's financial calculations. For instance, if a user sees a wallet balance of 10.12345, they might wonder if the additional decimal places represent real money or a rounding error. This uncertainty can erode trust in the application and discourage users from making further transactions.

To address this issue, developers must ensure that the application's code includes proper formatting and rounding functions. When retrieving and displaying wallet amounts, the values should be rounded to two decimal places using standard mathematical rounding methods. This ensures consistency and clarity in the presentation of financial information. Additionally, it is crucial to implement thorough testing to identify and rectify any instances where wallet amounts are not displayed correctly. Regular audits of the application's financial functions can help maintain accuracy and prevent potential discrepancies. Furthermore, providing clear and concise information about how the wallet balance is calculated and displayed can enhance user confidence and satisfaction. By prioritizing the accurate and transparent presentation of wallet amounts, store applications can foster trust and encourage users to engage with the platform.

The Order Cancellation Process Takes an Unusually Long Time

Another significant issue that can plague store applications is a delayed or unresponsive order cancellation process. In today's fast-paced world, users expect immediate feedback and quick resolution when interacting with digital platforms. When a user attempts to cancel an order, they anticipate a swift confirmation and a seamless transition back to the application's main interface. However, if the order cancellation process takes an unusually long time, it can lead to frustration, anxiety, and a negative perception of the application's reliability. A prolonged cancellation process not only wastes the user's time but also creates uncertainty about whether the cancellation was successful. This ambiguity can prompt users to take further actions, such as contacting customer support or attempting to cancel the order multiple times, further compounding the issue.

The technical reasons behind a slow order cancellation process can vary. It could stem from inefficient server-side processing, network latency, or issues with the application's database interactions. To resolve this problem, developers need to conduct a thorough analysis of the cancellation workflow. This involves identifying potential bottlenecks, optimizing database queries, and ensuring that the application's server infrastructure can handle cancellation requests efficiently. Implementing asynchronous processing can also help, allowing the application to handle cancellation requests in the background without freezing the user interface. Additionally, providing clear and timely feedback to the user is crucial. A progress indicator or a message confirming that the cancellation request is being processed can help manage user expectations and prevent frustration. Once the cancellation is complete, a confirmation message or notification should be displayed promptly, reassuring the user that the action was successful. By addressing the technical and communication aspects of the order cancellation process, store applications can provide a smoother and more satisfying user experience.

Details of the Bug

• The order cancellation process takes an unusually long time to complete.
• The confirmation pop-up remains on the screen indefinitely.
• The user is unable to dismiss the pop-up.
• The pop-up only disappears after restarting the app.

Steps to Reproduce

1. Go to the order history or order details screen.
2. Tap on the 'Cancel Order' button.
3. Observe the pop-up that appears to confirm the cancellation.
4. Wait for the action to complete.
5. Notice that the pop-up does not disappear, and the cancellation does not proceed.

Expected Behavior

The order should be cancelled within a reasonable time (a few seconds), and the pop-up should automatically close with a success message or redirect the user appropriately without needing to restart the app.

Device Information

• Device: Samsung A15

Additional Context

This issue significantly affects usability, especially for users attempting to manage their orders quickly. It may also lead to confusion or frustration as the user is left without feedback on whether the action was successful.

Conclusion

In conclusion, the issues of the wallet amount displaying more than two decimal places and the slow order cancellation process are critical concerns that can significantly impact the user experience in store applications. Addressing these issues requires a multifaceted approach, including technical optimizations, improved communication, and rigorous testing. By prioritizing accuracy in financial displays and efficiency in order management, store applications can build trust, enhance user satisfaction, and ultimately drive adoption and success. Regular maintenance, user feedback analysis, and continuous improvement efforts are essential to ensure that these applications meet the evolving needs and expectations of their users. A commitment to excellence in both functionality and user experience will set store applications apart in the competitive digital landscape.